Complaints Data (FCA Clients)


eToro (UK) Ltd. (“eToro UK”), company registration no. 7973792 is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 583263.

As required by our regulator, the Financial Conduct Authority (FCA), below are the latest complaint figures for eToro (UK) Ltd.

Data published relates to eToro (UK) Ltd clients only.

Complaints Publication Report

Firm Name: eToro (UK) Ltd.
Period Covered in this report: 1 January 2021 to 30 June 2021

Number of complaints opened by volume of business
Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main Cause of complaints opened
Investments 4.42 per 1,000 client accounts 0.03 per 1,000 sales or equivalent transactions 1,800 1,789 40.25% 58.13% 2.68% Other General Admin / Customer Service